Support

Tell us what happened

Every message goes to a person, not a queue. Say what you were doing and what you expected instead — that alone usually saves a round of back-and-forth.

Email us directly

support@ketotracker.ai

We aim to reply within two business days. Or use the form below, which needs no email app.

Three things that answer themselves

Worth thirty seconds before you write, because these are the three we're asked most.

Paid, but the app still shows the free limits Open Settings and tap Restore purchases. Subscriptions are tied to the store account that bought them, so this also covers a new phone or a reinstall. Where your food diary actually lives On your phone. There's no account and no sign-in, which is also why we can't recover a log from a device you no longer have — export from Settings before you switch phones. Using your own API key The BYOK unlock sends AI requests straight from your phone to xAI or MiniMax on your key. Setup, model choice and troubleshooting are all in the BYOK guide.

Write to us

Send this and it comes straight to us, with no email app to open. Leave an email address if you'd like a reply. Leave it blank and nothing in the message says who sent it.

What's this about?

Email for a reply (optional)

Phone and OS version (optional)

App version (Settings, at the bottom)

What happened?

Sent to our server. An email address, if you give one, is used only to reply to this message, and the message is deleted 12 months after it arrives. Privacy policy.

Billing is handled by the app stores

Every purchase, whether Pro monthly or yearly or the BYOK unlock, is billed by the App Store or Google Play. Keto Tracker can't see your card, change a price or a renewal date, cancel a subscription, or refund a charge. The store that took the payment does all of that.

Cancel or change a subscription. iPhone: Settings → your name → Subscriptions. Android: Google Play → your profile → Payments & subscriptions → Subscriptions.
Ask for a refund. Apple: reportaproblem.apple.com. Google: Play's refund request form.
Paid, but the app still shows the free limits. Open Settings and tap Restore purchases. If that doesn't fix it, write to us and we'll help.

What we can and can't do

We can walk you through restoring a purchase, explain what each plan includes, take a bug report, and explain anything the app does with your data.

We can't change, cancel or refund a charge. The store that took the payment does that (see above).

We can't give medical or nutritional advice. Keto Tracker AI is a food and weight logging tool — it does not provide medical advice. Talk to a doctor before changing your diet, especially if you take medication or have a medical condition.